Returns & refunds

Returns

Because many pieces are handmade or one-of-a-kind, returns are accepted only if an item arrives damaged, is significantly different from its description, or the wrong item is delivered. Please contact us within 48 hours of delivery with your order number, photos and an unboxing video.

Custom and personalised pieces cannot be returned unless they arrive damaged.

Cancellations

You can cancel an order before it has been dispatched by writing to info@grahinexclusive.com. Once a parcel has been handed to the courier it can no longer be cancelled.

Refunds

Approved refunds are made to your original payment method through Razorpay within 5–7 working days. Orders that are not paid within the payment window are cancelled automatically and no money is taken. If money was deducted for an order that could not be confirmed, it is refunded automatically.